Last Updated: 12/11/2025
Company: Dynamic Marine Spare Parts Namibia (“we”, “us”, “our”)

1. Introduction
Dynamic Marine Spare Parts Namibia is committed to protecting the privacy and personal information of our clients, suppliers, and partners. This Privacy Policy explains how we collect, store, use, and protect your personal information in compliance with applicable data protection laws of Namibia and the Protection of Personal Information Act (POPIA) principles where relevant.
By using our website, communicating with us, or purchasing our products or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect
We collect only the information necessary to provide our services efficiently and to maintain proper business communication. This may include:

a) Personal Information:

• Full name and surname
• Contact details (email, phone number, address)
• Company or business name
• VAT or registration details (for business clients)

b) Transaction & Delivery Information:

• Billing and delivery addresses
• Payment confirmation details
• Order and invoice history

Courier and shipment information

c) Website & Technical Information:

IP address and device type

Browsing activity on our website (for analytics)

Information provided via forms or online enquiries

We do not intentionally collect sensitive personal data such as health, biometric, or political information.

3. How We Use Your Information
Your information is used for legitimate business purposes, including:

• Processing and fulfilling orders
• Issuing quotes, invoices, and delivery documentation
• Responding to enquiries and providing customer support
• Arranging logistics, customs, and freight where required
• Managing supplier and warranty claims
• Sending order updates, confirmations, or related notices
• Maintaining internal accounting and record-keeping
• Complying with legal, tax, and regulatory obligations

We may also use information (with your consent) for marketing communications, such as updates on new products or promotions. You can opt out at any time.

4. How We Store and Protect Your Data
We take reasonable and appropriate measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
Our safeguards include:

• Secure password-protected systems and restricted access
• Regular system backups and encryption where applicable
• Controlled access to financial and client data
• Secure cloud or local storage with trusted providers
• Data is retained only for as long as necessary for business or legal reasons.

5. Sharing of Information
We do not sell or rent your personal data to any third parties.
We may share limited information only when necessary for legitimate business operations, such as:

• With courier and logistics partners to fulfill deliveries
• With payment gateways and financial institutions for processing payments
• With suppliers or manufacturers for warranty or technical support
• With customs, tax, or regulatory authorities when required by law

All third parties handling personal data on our behalf are expected to maintain confidentiality and comply with relevant data protection standards.

6. Cross-Border Data Transfers
Where deliveries, suppliers, or services involve regions outside Namibia, personal data may be transmitted across borders.
Such transfers will only occur when necessary to process an order, meet contractual obligations, or comply with export/import requirements.
We ensure that any data transferred is adequately protected and handled according to internationally accepted privacy standards.

7. Your Rights

• You have the right to:
• Access and request a copy of your personal data we hold
• Request correction or update of inaccurate information
• Request deletion of data that is no longer required
• Withdraw consent for direct marketing
• Lodge a complaint with the relevant regulatory authority if you believe your privacy rights have been violated
• Requests can be submitted by email to privacy@dmspnamibia.com or sales@dmspnamibia.com.

8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze site performance.
Cookies help us understand how visitors use our site so we can enhance usability. You may disable cookies through your browser settings, though some features may not function properly without them.

9. Third-Party Links
Our website may contain links to external websites or partners. We are not responsible for the content, privacy practices, or security of these third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, legislation, or our operations.
The most recent version will always be available on our website, with the last updated date displayed at the top.

11. Contact Information
For privacy or data-related queries, contact us at:
Dynamic Marine Spare Parts Namibia
Email: sales@dmspnamibia.com
Phone: +264 (0)81 261 6181